Frequently Asked Questions


Are both theatres wheelchair accessible?

Unfortunately, at this time only our Main Stage is wheelchair accessible.  Please call the box office for wheelchair accessible seating.

What happens if I arrive late to a show?

Depending on the show, patrons may be seated in seats close to the doors as not to disrupt the performance.  In some cases patrons may be unable to be seated until intermission.  We recommend arriving at least 10 minutes before curtain time to guarantee seating.  Shows will not be held for latecomers.

Can tickets be refunded?

Tickets cannot be refunded but they can be exchanged up to 24 hours before the show by calling the box office. 

Can tickets be held and paid for at the door?

Due to demand, tickets must be paid for at the time of reservation.  We are no longer able to reserve tickets for future payment.

Can my child sit on my lap for the performance?

Every guest must have their own ticket regardless of age.  Additionally, children under the age of 5 typically do not have the cognitive skills to understand and appreciate live theatre, for that reason, we recommend the live theatre experience for children 5 years and older.  

Do you serve food/drinks at the theatre?

The Players Guild offers snacks, popcorn and several varieties of candy as well as bottled water and wine depending on the show. 

How long is the show?

All shows vary in their length; normally a Main Stage musical lasts about 2 1/2 hours including intermission.

Do I need to pay to park?

Many times the ground lots and parking deck will be charging for an event, that cost is $6 per car.   Parking fees cannot be refunded so we recommend calling ahead for tickets so you do not pay to park and then find a show is sold out.

Don’t see the answer to your question?  Call the box office at (330) 453-7617 or email our Box Office Manager at tgrisak@playersguildtheatre.com!